Outsourcing specialized firms for tasks that are the core of the business have an increased quality in the execution of these tasks and lower costs associated with reducing the number of personnel assigned to them as a benefit.
Outsourcing tasks through customer contact centers (call centers) is a good example of the concept, but the crisis has heightened a tendency to extend it to other activities such as accounting, public relations and software development.
Julio Rolando Medina, in his analysis of the topic at Revistamyt.com, noted: "According to Otto Stecher, Delloite’s director of outsourcing for the Dominican Republic, Honduras, Nicaragua and Costa Rica, there are four main categories in which companies look for this resource: finance (accounting, payroll, treasury, accounts payable, credit scoring); information technology (technical support, hosting); human resources (performance appraisal, training, etc.); supply chain and logistics (third party logistics, purchasing, etc.); and other categories such as publications (lithography and printing) and catering."
Source: Revista Mercados & Tendencias
More on this topic
September 2010
Sykes, a call center company, has bought ICT group in a move that increases its Costa Rican operation from 2,800 employees to 3,200.
The merger process between the multinational companies began back in February this year and sees Sykes add an additional 20,000 people to its worldwide workforce.
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