BPO with Central American Capital

©image: Transactel

It currently has 1.700 employees and expects to hire a total of 2.000 by the first three months of 2011.

The company continues with a steady growth since creation in 2007, when it provided jobs to 30 people. During 2009 it grew 180% from 600 to 1.700 employees.

According to Valeria Menjívar in her article in Laprensagrafica.com, "The Company manages seven international customer accounts and serves the telecommunications, electricity, management and Internet sectors."

Source: laprensagrafica.com

More on this topic

Concentrix Invests in New Contact Center in Costa Rica

January 2009

The global knowledge process outsourcing (KPO) company has made an equity investment in Occidental Business Services of Costa Rica.

Concentrix now has the ability to service North American, European and Latin American markets with Spanish, the third most prevalent language spoken in the world, as well as other language requirements.

New Sykes Operations Center in Costa Rica

January 2012

Located south of the capital, in the area of Hatillo, the transnational will open its third hub in the country on February 2nd.

The company, which currently employs over 3,300 people at its two contact centers, has not yet released details of the investment.

"This is believed to be the first contact center in the country operating south of the metropolitan area.

HP Invests $13 Million in Panama

August 2009

A new global services center will attend Panama and several Latin American countries.

In its new facilities, the multinational corporation offers tech support and outsourcing services. It employs 145 workers, and has generated an additional 100 indirect jobs.

From Laestrella.com.pa: "Additionally, a technology training center will be built in Panama, after an agreement was signed with the Vocational Training Institute for Human Development and the Technological University of Panama".

Good Prospects for Call Center Industry in Guatemala

August 2011

Companies in the sector are predicting the creation of about 42,000 jobs for bilingual staff over the next 3 years in order to meet the needs of the industry.

The projections by executives from the companies 24 / 7 Customer, the Commission for Contact Centers and BPO’s from the Guatemalan Association of Exporters (Agexport), also include the creation of some 15,000 positions for workers who provide services in Spanish.