Call Center Certification Company Opens in Costa Rica

On November 2009, Benchmark Portal started operating from Costa Rica.

Friday, February 12, 2010


©image: Benchmark Portal

The company offers consulting and certification in call center best practices.

“It aims to standardize and continuously improve quality and control processes in these companies”, reported Elfinancierocr.com.

More on this topic

Convergys Opens Operations in Costa Rica

October 2010

Convergys, an American company specializing in the service area, opened its third center in the country.

With over 35 thousand square feet, modern facilities at Park Ultra II, will allow the company to add 500 people to its payroll, amounting to 1600 employees in the country and thereby becoming one of the top ten employers in the services area, according to data from CINDE.

eTelecare to open service center in Nicaragua, will employ 500

August 2008

The company, which is dedicated to Business process outsourcing (BPO), has plans to start operating at the end of 2008, and to hire 500 people.

The service center, which will provide customer care, sales and technical support in both Spanish and English, will be installed in Managua and should open during the fourth quarter of 2008.

U.S. Companies Analyze Investing in Honduras

February 2010

Representatives from call center and outsourcing companies told president Porfirio Lobo their intention of investing in the country.

Executives from Ovum, Arledge Company and Harts Group met with Grupo Karim's, the administrator of Altia Business Park.

"These companies operate in the call center industry, server support, back office services, telemarketing and providing operation centers for regional corporations", explained an article in Proceso Digital.

Sykes Opens Third Call Center in Costa Rica

February 2012

The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.

The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions. The initial number of employees is 300 people, reported Nacion.com.

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