Call Center Expands in Salvador

Guillermo Valiente, director of Transactel El Salvador, said that one potential site for the new headquarters is in the Northern Zone, but "the most important thing is whether the human resources will be there."

An article in Elmundo.com.sv notes: "Transactel began operations in the country in 2006 with 32 employees. Now 2,000 jobs are being added serving customers in six languages: Spanish, English, German, French, Italian and Portuguese. "

Source: elmundo.com.sv

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Lack of Qualified Personnel for Call Centers

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The battle rages between companies to procure staff with the necessary skills, especially proficiency in a second language, for their call centers.

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Guatemala Wants More Call Centers

January 2012

There are appeals to make teaching English obligatory and to encourage cooperation between private enterprises and the government in order to make the country more attractive to the contact center industry, and generate more jobs.

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