Concentrix Invests in New Contact Center in Costa Rica

©image: Jeremy Shields

Concentrix now has the ability to service North American, European and Latin American markets with Spanish, the third most prevalent language spoken in the world, as well as other language requirements.

This strategic location allows Concentrix to offer an outsourced solution in countries with closer proximity to the United States, known as "Near-Shoring," an alternative for multi-lingual delivery of contact center services to its customers.

"Concentrix sought to acquire an established, high quality Costa Rican service provider," stated Dick Rapach, Vice President and General Manager of Concentrix Corporation. "After thorough research, we invested in OBS, a leading Costa Rican BPO company with a successful track record spanning over several years. As part of that investment, OBS will rebrand itself as Concentrix Costa Rica."

Source: mbtmag.com

More on this topic

Concentrix Invests in Nicaragua

December 2011

Concentrix, the global service provider and absolute subsidiary of the SYNNEX Corporation, announced it has established an international contact center in Nicaragua.

A press release by ProNicaragua reads:

The company, located in the capital, is able to hire 60 people in its first phase and plans to increase the figure to approximately 200 employees next year.

eTelecare Secures Agreement with New Client

February 2009

eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.

The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.

Call Centers: Sykes Acquires ICT Group

September 2010

Sykes, a call center company, has bought ICT group in a move that increases its Costa Rican operation from 2,800 employees to 3,200.

The merger process between the multinational companies began back in February this year and sees Sykes add an additional 20,000 people to its worldwide workforce.

Amway Opens Service Center in Costa Rica

November 2010

The direct sales company invested $2 million to open a service center.

The first shared service center for the Americas will provide financial and accounting services for the region and in its first two years of operation will generate 160 direct jobs.

"This is the company's first venture into the shared services market and with near-shoring outsourcing", reported newspaper La Prensa Libre.