A press release by ProNicaragua reads:
The company, located in the capital, is able to hire 60 people in its first phase and plans to increase the figure to approximately 200 employees next year. The company's operations include a wide range of services in customer retention, customer service and customer recovery, client renewals and customer acquisition.
Christopher Caldwell, Vice President of Global Business at SYNNEX Corporation, said that the company "has found a large human capital - committed, hardworking, loyal and qualified, which is the foundation of this industry. We believe the value proposition we can offer from Nicaragua complements the value proposition we offer to our clients from the Philippines, India, China and Costa Rica. "
Javier Chamorro Rubiales, Executive Director of PRONicaragua, the official investment promotor, applauded the entrance of Concentrix to the Nicaraguan market explaining that "This investment not only demonstrates that the country has a talented workforce capable of providing these type of bilingual services but goes to show the confidence of foreign investors in Nicaragua. "
More on this topic
January 2009
The global knowledge process outsourcing (KPO) company has made an equity investment in Occidental Business Services of Costa Rica.
Concentrix now has the ability to service North American, European and Latin American markets with Spanish, the third most prevalent language spoken in the world, as well as other language requirements.
April 2009
The multinational service outsourcing company has a payroll of 1,200 employees and it expects to hire 700 more people.
Future employment increases will depend on demand for the company’s services, and "the incentives that the state might grant (in tax matters)."
The multinational company provides customer service outsourcing to Spanish and American companies.
January 2010
Multinational corporation WNS will provide financial, accounting and customer care services from its facility in Santa Ana.
The company's new data processing center is expected to generate 100 jobs.
From Prensalibre.cr: "We are ready to serve our customers in different languages, cultures, and the availability to operate 24 hours a day, 7 days a week, 365 days each year, stated CEO Steve Reynolds".
February 2009
eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.
The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.
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