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Convergys
With over 35 thousand square feet, modern facilities at Park Ultra II, will allow the company to add 500 people to its payroll, amounting to 1600 employees in the country and thereby becoming one of the top ten employers in the services area, according to data from CINDE.
The Costa Rica center will provide consulting services, billing and customer service in English to three U.S. media companies and is part of the global network of operations for Convergys, which includes operations in Asia, Europe and America. Specifically in Latin America, the company already has offices in Brazil, Colombia and Mexico.
Vice President of Operations for Latin America Covergys, Jorge Robledo, said, "Convergys has expanded its international presence by opening three centers in the country, providing new jobs and expect further growth in Latin America for 2011. We thank our talented staff which provides unparalleled service to our customers and their users. "
More on this topic
March 2012
Costa Rica has established itself as service center for international companies, who are encouraged by its human capital and the fact that it is in the same U.S. time zone.
About 110 service companies in the free zone generated $1.66 billion in 2011, equivalent to 33% of the county’s total exports.
November 2010
The direct sales company invested $2 million to open a service center.
The first shared service center for the Americas will provide financial and accounting services for the region and in its first two years of operation will generate 160 direct jobs.
"This is the company's first venture into the shared services market and with near-shoring outsourcing", reported newspaper La Prensa Libre.
August 2009
Its new offices host the Shared Services Center for the Americas and the Central American commercial operation.
With over 3.000 square meters of office space, the new facilities are located in Santa Ana, San José, and will generate 230 jobs.
Oracle's vice president for Latin America, Eric Brenner, informed that "...the company's expansion in the country, where it operates since 1990, is due to the fact that Costa Rica provides the conditions for a world class service", reported newspaper Proceso Digital.
August 2008
The company, which is dedicated to Business process outsourcing (BPO), has plans to start operating at the end of 2008, and to hire 500 people.
The service center, which will provide customer care, sales and technical support in both Spanish and English, will be installed in Managua and should open during the fourth quarter of 2008.
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