Guatemala: Call Centers will Generate 5.000 Jobs in 2011

There is an estimated 30% increase in the sector´s outlook for next year.

Tuesday, December 7, 2010


©image: Alan Clark

The Commission on Contact Center & BPO, of the Guatemalan Association of Exporters (Agexport) noted that recruitment targets are subject to better English language training.

Ninoshka Linde, marketing director for 24 / 7 Customer, stated to Elperiodico.com.gt: "Next [year] we expect to continue growing, but that depends heavily on the bilingual talent available. We plan to reach 3 thousand people, or an increase of 1,200 new jobs."

More on this topic

24/7 Customer Enlarges its Guatemalan Payroll

September 2010

The Indian company will hire 600 additional English-speaking customer representatives.

Ninoshka Linde, head of Marketing and Recruitment, remarked that they are visiting high schools to explain the benefits of joining the company.

She told Sigloxxi.com that “our industry has good growth opportunities in Guatemala, and remember that the only element limiting our growth potential is the lack of qualified bilingual personnel”.

Guatemalan Call Center To Hire 500 Workers

July 2009

24/7 Customer will double its operations during this year, adding 500 people to their current workforce of 900.

As the first phase of their hiring process, the call center will stage a "24 Hour recruiting day" on July 24, where it aims to hire as much people as possible in 24 hours.

Guatemala: Call Center to Create 5,000 new jobs

October 2011

By the end of 2011, the call center industry will have created 5,000 new jobs making a total workforce of 27,000 people.

With respect to service exports, the expectations are for more than $ 194 million,

The sector, which continues to experience strong demand, has developed a strategy with targets for 2015, said the coordinator of the Committee on Contact Centers and BPO’s at Agexport, Guisela Flores Guzman.

Panama Keeps Generating Jobs

December 2011

The Net Employment Outlook for the first three months of 2012 is +24%, putting more pressure on a market with a serious shortage of qualified human resources.

While efforts are being made to the train people locally, foreigners continue to come into the country to meet the demand of international companies based there.

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