The Contact Center industry accounted for 49% of the growth, equivalent to $194.4 million.
The Commission on Contact Centers & BPO’s at Agexport, has estimated growth for next year of nearly 20%.
"This sector has been one of the most dynamic in the service sector and its huge impact on mass employment generation makes up nearly 50% of the total export value. This confirms that promoting this industry gives a significant enhancement to the contribution given to Guatemalan people in terms of employment and boosts the economy", said the Chairman of the Commission on Contact Centers & BPO’s, Germain Lopez
He said that businesses have maintained confidence in the expansion of services in the country, however there are still major challenges to be faced together within the industry", reported Prensalibre.com
Source: prensalibre.com
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October 2011
By the end of 2011, the call center industry will have created 5,000 new jobs making a total workforce of 27,000 people.
With respect to service exports, the expectations are for more than $ 194 million,
The sector, which continues to experience strong demand, has developed a strategy with targets for 2015, said the coordinator of the Committee on Contact Centers and BPO’s at Agexport, Guisela Flores Guzman.
December 2010
There is an estimated 30% increase in the sector´s outlook for next year.
The Commission on Contact Center & BPO, of the Guatemalan Association of Exporters (Agexport) noted that recruitment targets are subject to better English language training.
Ninoshka Linde, marketing director for 24 / 7 Customer, stated to Elperiodico.com.gt: "Next [year] we expect to continue growing, but that depends heavily on the bilingual talent available. We plan to reach 3 thousand people, or an increase of 1,200 new jobs."
September 2011
Representatives from companies providing products and technology services in the region are meeting in Guatemala.
Sectors being promoted in the event include sustainable tourism, health and wellbeing tourism, laboratories, contact centers, digital content development, and software.
February 2011
The sector closed 2010 with a 16.400 working payroll, 23% higher than 2009.
According to the Committee on Contact Center of the Guatemalan Association of Exporters, 75 companies currently operate in the country.
The article in "Revista Industria y Negocios" added that the investment is 41% from national sources, 41% from the U.S., 9% from Spain and the remaining 9% from India.
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