call center Business and Investment business process outsourcing (BPO) contact center eTelecare Global Solutions Nicaragua S.A. outsourcing Administration Services Almori BPO Services Almori BPO Services, Inc Corporate Services eTelecare Global Solutions service center AEGIS Afforestation Alfredo Coronel

Nicaragua: $4.2 million investment for Contact Center

Almori BPO Services, which has been operating in the country for more than five years, will expand its operations and expect to generate between 1,500 and 2,000 new jobs.

Thursday, September 11, 2008

©image: Kecko

The company announced an alliance with e-Telecare Global Solutions.
e-Telecare Global Solutions is the strongest company in the contact center industry in the world, having more than 16 thousand positions in Asia and 2000 in the US, and will create some 500 additional positions over a three-year period at an investment of $8.15.

Source: elnuevodiario.com.ni

Key entities

Almori BPO Services eTelecare Global Solutions Nicaragua S.A.

Countries

Nicaragua

Insight

call center contact center business process outsourcing (BPO) Business and Investment

eTelecare Secures Agreement with New Client

February 2009

eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.

The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.

El Salvador: Netcord Communications Opens Call Center

June 2009

With an investment between $300,000 and $500,000, the company is starting off with 60 employees and it hopes to grow by 50 more each month.

The Call Center, located in San Salvador, will provide services to a publicity company in the United States.

Ronald Ramagoza, president of the company, indicated that they hope to grow by up to 600 positions by the end of the year, and they have contracted consultation from the El Salvador Agency of Promotion and Investment (Proesa).

StarTek Plans Call Center in Costa Rica

August 2009

The U.S. based company will open a 400 employee call center in the first months of 2010.

The 37.000 square feet facility will be located in América Free Trade Zone, in Heredia.

StarTek engages in Business Process Outsourcing, and currently has 19 facilities, from which it provides customer service and tech support for U.S. and Canada companies.

Nicaragua betting on the export of services

September 2008

We should be betting on "outsourcing" to drive economic development, said Javier Chamorro, executive director of ProNicaragua.

Outsourcing includes customer service calls which include collection services, product offers, etc. However, Chamorro explained that this call service is the lowest rung on the sectors value chain.

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