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Panama: Contact Center Calls Down 15%

In November contact centers received 15% less calls than the same period of 2008.

Monday, November 30, 2009

©image: Mark Kobayashi-Hillary

Affected companies blame the economic crisis and the lack of qualified bilingual personnel.

Prensa.com reports: "According to some operators, the financial crisis has taken such a toll on Panamanian call centers that they had to realign their strategies: some looked for new market niches, other chose to diversify their client portfolio, trim technological and infrastructure expenses and lay off personnel".

Source: Prensa.com

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Guatemala: Service Sector Grows by 20%

December 2011

The service sector closed 2011 with $397.3 million, 20% more than in 2010, according to the Guatemalan Association of Exporters.

The Contact Center industry accounted for 49% of the growth, equivalent to $194.4 million.

The Commission on Contact Centers & BPO’s at Agexport, has estimated growth for next year of nearly 20%.

eTelecare to open service center in Nicaragua, will employ 500

August 2008

The company, which is dedicated to Business process outsourcing (BPO), has plans to start operating at the end of 2008, and to hire 500 people.

The service center, which will provide customer care, sales and technical support in both Spanish and English, will be installed in Managua and should open during the fourth quarter of 2008.

Honduras: Services Park Altia opens in February

November 2009

The first tower of Altia Communications Park will be opened in February.

Rubén Sorto is the marketing manager of Grupo Karim, developer of the project. He explained that in spite of the political crisis, several international companies are currently negotiating to operate from the park.

Convergys Opens Operations in Costa Rica

October 2010

Convergys, an American company specializing in the service area, opened its third center in the country.

With over 35 thousand square feet, modern facilities at Park Ultra II, will allow the company to add 500 people to its payroll, amounting to 1600 employees in the country and thereby becoming one of the top ten employers in the services area, according to data from CINDE.

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