Sykes Opens Third Call Center in Costa Rica

The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.

Friday, February 3, 2012

The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions. The initial number of employees is 300 people, reported Nacion.com.

"The biggest risk we face is hiring the 700 people we have projected having at this site, but we are confident we will be able to do it. Furthermore, the other sites are full to capacity and there is opportunity to grow here", Chuck Sykes, president of Sykes Enterprises Incorporated, told Nacion.com .

The firm, originally from Florida, has two centers in San Jose, one in Global Park (which has two buildings) and one in Moravia, in the former premises of Sony.

More on this topic

New Sykes Operations Center in Costa Rica

January 2012

Located south of the capital, in the area of Hatillo, the transnational will open its third hub in the country on February 2nd.

The company, which currently employs over 3,300 people at its two contact centers, has not yet released details of the investment.

"This is believed to be the first contact center in the country operating south of the metropolitan area.

Call Centers: Sykes Acquires ICT Group

September 2010

Sykes, a call center company, has bought ICT group in a move that increases its Costa Rican operation from 2,800 employees to 3,200.

The merger process between the multinational companies began back in February this year and sees Sykes add an additional 20,000 people to its worldwide workforce.

Teletech Call Center in Costa Rica Grows

April 2009

The multinational service outsourcing company has a payroll of 1,200 employees and it expects to hire 700 more people.

Future employment increases will depend on demand for the company’s services, and "the incentives that the state might grant (in tax matters)."

The multinational company provides customer service outsourcing to Spanish and American companies.

India's outsourcing firm Aegis opens new site

March 2012

The new tower it has moved to in San Jose, Costa Rica, will allow the company to hire 25% more personnel, which now totals 900 employees.

Aegis expands its footprint in Costa Rica

March 21, 2012 Zoom In Zoom Out

900-seat contact center provides for growing client engagements

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