Call center
in Central America
Friday, February 3, 2012
The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.
The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions.
Tuesday, January 24, 2012
There are appeals to make teaching English obligatory and to encourage cooperation between private enterprises and the government in order to make the country more attractive to the contact center industry, and generate more jobs.
The Government and the private sector aim to create a common initiative to attract more call centers companies, and create 50,000 new jobs for young people, mainly in the next few years ahead, said Elperiodico.com.
Tuesday, January 17, 2012
Located south of the capital, in the area of Hatillo, the transnational will open its third hub in the country on February 2nd.
The company, which currently employs over 3,300 people at its two contact centers, has not yet released details of the investment.
"This is believed to be the first contact center in the country operating south of the metropolitan area.
Datascension
Company Profile
Customized outsourcing solutions.
Organization that operates in Costa Rica
Phone: (506) 224-63747 - (888) 903-7373
Tuesday, December 20, 2011
The service sector closed 2011 with $397.3 million, 20% more than in 2010, according to the Guatemalan Association of Exporters.
The Contact Center industry accounted for 49% of the growth, equivalent to $194.4 million.
The Commission on Contact Centers & BPO’s at Agexport, has estimated growth for next year of nearly 20%.
"This sector has been one of the most dynamic in the service sector and its huge impact on mass employment generation makes up nearly 50% of the total export value. This confirms that promoting this industry gives a significant enhancement to the contribution given to Guatemalan people in terms of employment and boosts the economy", said the Chairman of the Commission on Contact Centers & BPO’s, Germain Lopez
Tuesday, December 20, 2011
The Public Utilities Authority has granted the company FAKEMY a concession to provide call center services for commercial use.
A resolution by the National Authority of Public Services (ASEP) states that the concession awarded to FAKEMY SA “allows a person or entity located in the Republic of Panama, to provide customers and business users located in Panama or abroad, assistance related to: the supply and trade or technical information about products or services, order taking, complaints handling, reservations and / or confirmations, account balances, telemarketing, sales promotion and
Friday, December 16, 2011
Concentrix, the global service provider and absolute subsidiary of the SYNNEX Corporation, announced it has established an international contact center in Nicaragua.
A press release by ProNicaragua reads:
The company, located in the capital, is able to hire 60 people in its first phase and plans to increase the figure to approximately 200 employees next year. The company's operations include a wide range of services in customer retention, customer service and customer recovery, client renewals and customer acquisition.
Thursday, December 15, 2011
The company, which won the contract to upgrade the 911 service in El Salvador, is starting operations in the country.
With an investment of nearly one million dollars, the company opened its offices in the Torre Futura in San Salvador, where it employs 15 executives.
The project to modernize the 911 service, at a cost of $ 14 million," is the first step for Cable & Wireless to reach its goal of providing other services in El Salvador and at the same time transform it into its platform for expansion to other markets", reported Elmundo.com.sv
Friday, December 9, 2011
With the growing demand for bilingual staff, private organizations and government agencies have created a program entitled "English Training for Call Centers".
The project, by nature public / private, aims to bring some 400 new employees who are bilingual in English / Spanish into the job market .
The growth of the call center industry has been maintained since 2005 at a rate of 29% per annum despite the lack of qualified bilingual staff.
Monday, November 21, 2011
In the past six years the call center sector grew by 29%.
According to the Agency for Promotion of Exports and Investments (Proesa), the call center industry accounts for 60% of GDP, and is one of those responsible for injecting the most dynamism into the economy.
ISTMO Center
Company Profile
CallCenter, ContactCenter, delivery, surveys, payment process, product sales.
Organization that operates in Costa Rica
Phone: (506) 2528-7000 - (506) 2528-7100
Wednesday, October 12, 2011
By the end of 2011, the call center industry will have created 5,000 new jobs making a total workforce of 27,000 people.
With respect to service exports, the expectations are for more than $ 194 million,
The sector, which continues to experience strong demand, has developed a strategy with targets for 2015, said the coordinator of the Committee on Contact Centers and BPO’s at Agexport, Guisela Flores Guzman.
Netcom
Company Profile
Organization that operates in Costa Rica and Panama.
Phone: (506) 2528-4900 - (507) 340-5300
Wednesday, September 14, 2011
Transactel continues to grow. It is currently looking for a new building outside San Salvador, and has advertised for 250 vacancies to be filled, predicting that at the end the year they will have a total of 2,300 employees.
Guillermo Valiente, director of Transactel El Salvador, said that one potential site for the new headquarters is in the Northern Zone, but "the most important thing is whether the human resources will be there."
Tuesday, August 16, 2011
Companies in the sector are predicting the creation of about 42,000 jobs for bilingual staff over the next 3 years in order to meet the needs of the industry.
The projections by executives from the companies 24 / 7 Customer, the Commission for Contact Centers and BPO’s from the Guatemalan Association of Exporters (Agexport), also include the creation of some 15,000 positions for workers who provide services in Spanish.
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