Call center
in Central America
Friday, May 4, 2012
Allied Global has announced plans this year to add 800 jobs to its operations in Guatemala, making a total of 3,200 employees in Central America.
Along with the opening of 800 new jobs in Guatemala, Alejandra Rivas, marketing manager of the company, said they have plans to open a new call center in Honduras in May.
Wednesday, April 4, 2012
A bill entitled "English for All" aims to promote English language learning, so the country may take advantage of many job and development opportunities that it is currently missing out on.
The project "English for All Act" is among a package of economic recovery bills being promoted by the economy committee of Parliament, said the representative Pedro Muadi Menendez, from the ruling Partido Patriota to Lahora.com.gt.
Tuesday, April 3, 2012
The mining company Hemco is diversifying its activities and investing $138 million in hydropower, forestry and call centers in Bonanza on the Nicaraguan Atlantic.
Hemco Nicaragua SA is a good example of how private initiatives can contribute to the social and economic development of a country with its increase in investment following a strategy of diversification.
Thursday, March 29, 2012
Language Line Services announced it will double the translation and interpretation services it provides to the United States in the form of 911 calls, legal proceedings in courts, and health services.
A statement from CINDE reads:
Language Line Services will double its operation in Costa Rica
• The company has been operating in the country for 10 years and provides real time interpretation services for English-Spanish calls in the U.S., such as 911 calls, legal and health services, among others.
Thursday, March 22, 2012
The new tower it has moved to in San Jose, Costa Rica, will allow the company to hire 25% more personnel, which now totals 900 employees.
Aegis expands its footprint in Costa Rica
March 21, 2012 Zoom In Zoom Out
900-seat contact center provides for growing client engagements
Monday, March 19, 2012
As part of its expansion plan in the region, the utility plans to open two new call centers in Guatemala this year.
The new centers will employ about four thousand workers, one will be opened in the capital and the other in the province, said Manuel Apraciio, director of Transactel in Guatemala.
Thursday, March 15, 2012
The Secretary of Labor, Felicito Avila, recognizes the obstacles that bureaucracy puts in the way of investors.
While a new call center, funded with Guatemalan capital, starts operations in San Pedro Sula giving jobs to hundreds of young people, another, backed with Philippino capital, is closing because of the slowness or refusal of the authorities to grant free zone privileges, and is about to make about 600 workers redundant.
Friday, March 2, 2012
The battle rages between companies to procure staff with the necessary skills, especially proficiency in a second language, for their call centers.
The call center industry in Panama, which employs 12,000 people in total, has three major competitors: Dell, Sitel and Star Contact, companies with several thousand employees in a market where the supply of bilingual human resources is reaching its maximum.
Friday, February 3, 2012
The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.
The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions.
Tuesday, January 24, 2012
There are appeals to make teaching English obligatory and to encourage cooperation between private enterprises and the government in order to make the country more attractive to the contact center industry, and generate more jobs.
The Government and the private sector aim to create a common initiative to attract more call centers companies, and create 50,000 new jobs for young people, mainly in the next few years ahead, said Elperiodico.com.
Tuesday, January 17, 2012
Located south of the capital, in the area of Hatillo, the transnational will open its third hub in the country on February 2nd.
The company, which currently employs over 3,300 people at its two contact centers, has not yet released details of the investment.
"This is believed to be the first contact center in the country operating south of the metropolitan area.
Datascension
Company Profile
Customized outsourcing solutions.
Organization that operates in Costa Rica
Phone: (506) 224-63747 - (888) 903-7373
Tuesday, December 20, 2011
The service sector closed 2011 with $397.3 million, 20% more than in 2010, according to the Guatemalan Association of Exporters.
The Contact Center industry accounted for 49% of the growth, equivalent to $194.4 million.
The Commission on Contact Centers & BPO’s at Agexport, has estimated growth for next year of nearly 20%.
"This sector has been one of the most dynamic in the service sector and its huge impact on mass employment generation makes up nearly 50% of the total export value. This confirms that promoting this industry gives a significant enhancement to the contribution given to Guatemalan people in terms of employment and boosts the economy", said the Chairman of the Commission on Contact Centers & BPO’s, Germain Lopez
Tuesday, December 20, 2011
The Public Utilities Authority has granted the company FAKEMY a concession to provide call center services for commercial use.
A resolution by the National Authority of Public Services (ASEP) states that the concession awarded to FAKEMY SA “allows a person or entity located in the Republic of Panama, to provide customers and business users located in Panama or abroad, assistance related to: the supply and trade or technical information about products or services, order taking, complaints handling, reservations and / or confirmations, account balances, telemarketing, sales promotion and
Friday, December 16, 2011
Concentrix, the global service provider and absolute subsidiary of the SYNNEX Corporation, announced it has established an international contact center in Nicaragua.
A press release by ProNicaragua reads:
The company, located in the capital, is able to hire 60 people in its first phase and plans to increase the figure to approximately 200 employees next year. The company's operations include a wide range of services in customer retention, customer service and customer recovery, client renewals and customer acquisition.
español
1890