Contact center
in Central America
Datascension
Company Profile
Customized outsourcing solutions.
Organization that operates in Costa Rica
Phone: (506) 224-63747 - (888) 903-7373
Thursday, July 14, 2011
The multinational outsourcing service business is expected to start operations in the third quarter of 2011.
StarTek, a leader in outsourcing customer service, has signed a contract for the operation of a new call center in San Pedro Sula.
Friday, February 18, 2011
The multinational said it will move call center services in Mexico to Guatemala.
The new center will serve the markets of Guatemala, El Salvador, Honduras, Nicaragua, Panama and now Mexico.
"We found that Guatemala is highly respected in the field of customer service. Another point is the advanced telecommunications infrastructure available in the country," said Rodrigo Wer, Supply Chain Senior Manager, to Prensalibre.com.
Monday, September 13, 2010
Sykes, a call center company, has bought ICT group in a move that increases its Costa Rican operation from 2,800 employees to 3,200.
The merger process between the multinational companies began back in February this year and sees Sykes add an additional 20,000 people to its worldwide workforce.
Friday, April 16, 2010
London & Regional inaugurated the visitor center at Project Panama Pacifico.
Construction of the two buildings which compose it started January 2009 and finished January 2010.
Thursday, January 7, 2010
The multinational company, provider of Business Process Outsourcing services, will start operations in the country in March.
For this, StarTek is currently hiring 100 people to begin training immediately.
DragonTECH Latinoamérica
Company Profile
Organization that operates in Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama.
Phone: (571) 6182881 - (571) 6182728
Tuesday, August 18, 2009
The U.S. based company will open a 400 employee call center in the first months of 2010.
The 37.000 square feet facility will be located in América Free Trade Zone, in Heredia.
StarTek engages in Business Process Outsourcing, and currently has 19 facilities, from which it provides customer service and tech support for U.S. and Canada companies.
Wednesday, June 24, 2009
With an investment between $300,000 and $500,000, the company is starting off with 60 employees and it hopes to grow by 50 more each month.
The Call Center, located in San Salvador, will provide services to a publicity company in the United States.
Tuesday, March 17, 2009
The decline in the garment industry, a product of the crisis, means that industrial parks must diversify.
Daniel Facussé, president of the Honduran Maquila Association, spoke to La Prensa of Honduras about the situation of the sector and free trade zones in the face of the global crisis.
Tuesday, February 24, 2009
eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.
The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.
Wednesday, November 12, 2008
Construction of the first phase of the $70 million Howard, Panama-Pacific Project starts tomorrow.
London & Regional Panama, master developer of the Panama-Pacific Special Economic Area, will hold the official innaguration for construction start up.
Friday, October 31, 2008
In the next two year, Benson Communication will invest $5 million and generated 1000 jobs.
President of the company, Brian Cox, announced the plans during a visit to call center facilities. He also announced the acquisition of new facilities to which they will move before 2009, in order to easier accommodate the new personnel.
Tuesday, September 16, 2008
Two bilingual call centers are starting operations, and an outsourcing giant has expressed its interest in the country.
The investment promotion agency, ProNicaragua, is updating its database of bilingual workers, estimated to be at 10% of the population that has the legal age to work.
Friday, September 12, 2008
We should be betting on "outsourcing" to drive economic development, said Javier Chamorro, executive director of ProNicaragua.
Outsourcing includes customer service calls which include collection services, product offers, etc. However, Chamorro explained that this call service is the lowest rung on the sectors value chain.
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